To help protect your investment and enjoy all the benefits of the Trip Protection Plan mark the designated box during the enrollment process. Participation in this program is optional. All travelers choosing to not enroll in the TPP will be subject to Music Contact International's Standard Cancellation Policy (see below) and will not receive the other benefits outlined in the TPP. TPP fee and the initial trip deposit are non-refundable.
Travelers must agree to provide any documentation requested by the Music Contact International, or United States Fire Insurance Company, Travel Insured International to validate that their reason for cancellation is covered by the TPP and is valid.
The Trip Protection Plan is a valuable plan with Two-Fold protection: Pre-Departure Coverage (before the trip) and Post-Departure Coverage (during the trip).
Pre-Departure Coverage
The Pre-Departure benefit of the TPP allows travelers to cancel for covered reasons of a personal nature (e.g. sickness/illness, death in family, injury, etc.) and get a full refund of their payments. It does not cover things like terrorism, civil unrest, war – declared or not, etc. Things like the non-refundable deposit, late payment fees, credit/debit card convenience fees, returned check fees, and the TPP fee are not refundable at any time. The Pre-Departure cancellation benefit is allowed up to 24 hours prior to scheduled trip departure and must be made in writing via email to cancel@music-contact.com, or letter by an adult or account holder for the traveler.
– Premier Cancellation Policy: Written cancellation *for any covered personal reason up to 24 hours prior to scheduled trip departure = 100% refund (less non-refundable deposit, TPP fee, late payment fees, card convenience fee, and returned check fees).
*Exclusions: The Trip Protection plan is designed for personal reasons unique to each traveler's situation. For example, a death in the family, injury, etc. It does not make refunds in the event the trip is cancelled as a result of or following any act of God, natural disaster, war (whether declared or not), epidemic or pandemic, terrorism, civil unrest, or in the event of Music Contact International bankruptcy, insolvency, or cessation of business.
Pre-Departure Coverage of the Trip Protection Plan is provided by Music Contact International Inc.
Post-Departure Coverage
The Post-Departure benefits of the TPP protects travelers during the trip in case of added expenses due to Trip Delays as well as provides Accident and Sickness Medical Expense coverage (including Emergency Evacuation and Repatriation), Baggage/Personal Effects coverage and Baggage Delay coverage.
– Trip Delays: Covers additional accommodation and travel expenses due to covered travel delay/interruption including air delays due to weather.
– Accident and Sickness Medical Expense Coverage: Emergency Medical expenses that occur on your trip and Emergency Medical Evacuation and Repatriation Coverage.
– Baggage/Personal Effects, Baggage Delay Coverage: Covers essential items if checked baggage is lost or delayed for 24 hours or more.
Terms and Conditions are below for more on coverage limits and cost of the plan.
Post-Departure Coverage of the Trip Protection Plan is underwritten by the United States Fire Insurance Company.
Trip Protection Plan (TPP) – Terms & Conditions
Enrollment in the Trip Protection Plan (TPP)
To help protect your investment and enjoy all the benefits of the Trip Protection Plan mark the designated box during the enrollment process with your registration in any Music Contact International trip. Participation in this program is optional. After enrolling in your trip, travelers can still cancel their enrollment in the TPP as long as it is within 14 calendar days (2 weeks) of the date of their initial enrollment.
General Limitations and Exclusions
Trip Delay – 12 hours: up to $500 of qualified expenses per covered person // Baggage/Personal Effects: up to $1,500 ($250 per article) of qualified expenses per covered person // Baggage Delay – 24 hours: up to $500 of qualified expenses per covered person // Accident and Sickness Medical Expense: up to $25,000 of qualified expenses per covered person // Emergency Evacuation and Repatriation: up to $50,000 of qualified expenses per covered person.
The Post-Departure portion of the TPP is underwritten by the United States Fire Insurance Company.
Exclusions and Limitations
Unless otherwise shown below, these exclusions apply to You, Your Traveling Companion, or Family Member scheduled and booked to travel with You.
The following exclusions apply to the Medical Expense benefits: We will not pay for any loss or expense due to, arising or resulting from: 1. routine physical examinations or routine dental care; 2. traveling for the purpose or intent of securing medical treatment or advice; 3. Alcohol or substance abuse or treatment for the same; 4. Normal pregnancy (except Complications of Pregnancy) or childbirth, or elective abortion; 5. Your participation in Adventure or Extreme Activities, riding or driving in races, or participation in speed or endurance competition or events, except as a spectator.
In addition to any applicable benefit-specific exclusion, the following general exclusions apply to all losses and all benefits: We will not pay for any loss or expense caused due to, arising or resulting from: 1. Suicide, attempted suicide or any intentionally self-inflicted injury of You, a Traveling Companion, Family Member or Business Partner booked and scheduled to travel with You, while sane or insane; 2. being under the influence of drugs, marijuana or narcotics, unless administered upon the advice of a Physician as prescribed; 3. activities, losses, or claims involving or resulting from possession, production, processing, sale, or use of marijuana, illegal drugs, alcohol or substances are excluded from coverage; 4. war or act of war, including invasion, acts of foreign enemies, hostilities between nations (whether declared or undeclared), or civil war; 5. the commission of or attempt to commit a felony or being engaged in an illegal occupation by You, a Traveling Companion, Family Member, or Business Partner; 6. directly or indirectly, the actual, alleged or threatened use, discharge, dispersal, seepage, migration, escape, release or exposure to any hazardous biological, chemical, nuclear radioactive weapon, device, material, gas, matter or contamination; 7. piloting or learning to pilot or acting as a member of the crew of any aircraft. 8. failure of any tour operator, Common Carrier, or other travel entity, person or agency to provide the bargained-for Travel Arrangements for reasons other than Financial Insolvency or Financial Default. Important: there is no coverage for losses due to, arising or resulting from the Financial Insolvency or Financial Default of Your Travel Supplier or any entity that sold, solicited, negotiated, offered or disseminated this certificate to You or Your Traveling Companion.
EXCLUSIONS AND LIMITATIONS apply to Baggage and Personal Effects and Baggage Delay: We will not provide benefits for any loss or damage for the following items: a. animals; b. automobiles and automobile equipment; c. boats or other vehicles or conveyances; d. trailers; e. motors; f. aircraft; g. bicycles, except when checked as baggage with a Common Carrier; h. household effects and furnishings; i. antiques and collectors' items; j. artificial teeth, dentures, dental braces, dental bridges, or hearing aids; k. artificial limbs or other prosthetic devices; l. keys, money, stamps and credit cards (except as otherwise specifically covered herein); m. securities, stamps, tickets and documents (except as coverage is otherwise specifically provided herein); n. professional or occupational equipment or property, whether or not electronic business equipment; o. Sports equipment if the loss results from the use thereof; p. telephones or wireless devices, computer hardware or software.
Losses not covered: We will not provide benefits for any loss or damage caused by or resulting from: a. breakage of brittle or fragile articles; b. wear and tear or gradual deterioration; c. confiscation or appropriation by order of any government or custom's rule; d. theft or pilferage while left in any unlocked or unattended vehicle; e. property illegally acquired, kept, stored or transported; f. Your negligent acts or omissions; g. Property shipped as freight or shipped prior to the Scheduled Departure Date; h. electrical current, including electric arcing that damages or destroys electrical devices or appliances.
Pre-Existing Medical Condition Exclusion Waiver: The Pre-Existing Medical Condition Exclusion will be waived if the protection plan is purchased within the Time Sensitive Period, and you are medically able and not disabled from travel at the time you pay the plan cost based on assessment of a Physician.
Standard Cancellation Policy
This policy applies to all travelers who choose not to enroll in the Trip Protection Plan.
All cancellations initiated by the traveler, all cancellations initiated by The Company, and all cancellations initiated by the group, trip leaders, or group leaders will fall under the Standard Cancellation Policy. The Standard Cancellation Policy is based upon the number of days prior to departure that the cancellation occurs. The days prior to departure are calculated based upon the original trip departure date (“Original Date”).
- Initial deposits, Trip Protection Plan, late fees, and any applicable convenience fees allowed by state law are non-refundable at any time.
- Cancellations 120 days prior to scheduled departure all payments are nonrefundable.
Flight cancellation fees may vary from what is listed above; for terms and conditions concerning the flight deposit, please refer to your group's flight contract.
Cancellation procedure for the Trip Protection Plan and Standard Cancellation Policy: All cancellations must be made in writing and received by Music Contact International at:
Music Contact International
12750 Nicollet Ave
Suite 210
Burnsville, MN 55337
or e-mail (cancel@music-contact.com) and must be received by Music Contact International at least 24 hours prior to the group's scheduled departure. All cancellation notices must have the traveler's name, group name, complete address and covered personal reason for cancellation. Refunds will be issued only to the name listed on the account (the traveler). No refunds are issued for any unused services or program inclusions. The refund process takes approximately 3 weeks. Please Note: The non-refundable deposit, Trip Protection Plan fees, handling fees, 3% credit/debit card convenience fees, fees for returned checks, late payment and late registration fees, and merchandise are not refundable at any time.